TERMS AND CONDITIONS
1. General rules
The electronic store www.yurgajewelry.com belongs to “YURGA”, UAB, company code 300648523. These Terms and Conditions (hereinafter – the Rules) apply to the Customer when ordering and purchasing products at www.yurgajewelry.com (hereinafter – the Store).
“YURGA”, UAB has the right to adjust these Rules. The Rules apply to all Customers ordering in this Store.
The copyright of the visual and textual information of YURGA brand products published on www.yurgajewelry.com belongs to “YURGA”, UAB (hereinafter – YURGA). Copyright is protected by the laws of the Republic of Lithuania and international legal acts.
Before placing an order, the Customer must familiarize themselves with the Rules.
“YURGA”, UAB is not responsible for losses incurred (material or moral) in cases where problems were caused by the Customer disregarding the information in the Rules.
2. Products
All YURGA jewelry house precious metal products have the stamp of JV “Lietuvos Prabavimo rūmai” with the quality corresponding to the product.
YURGA products encrusted with precious stones (diamonds, rubies, sapphires, or emeralds) have the corresponding quality certificates issued by JV “Lietuvos Prabavimo rūmai”.
3. The customer
A Customer of the Store is:
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An able-bodied natural person who has reached the age of majority, whose capacity is not limited by court order;
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A minor between fourteen (14) and eighteen (18) years of age who has the consent of parents or guardians to purchase the product;
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A legal person;
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Authorized representatives of all listed persons.
4. Privacy policy
When ordering goods, the Customer must provide personal data necessary for delivery: name, delivery address, telephone number, and e-mail address.
YURGA ensures the Customer’s confidentiality. The data provided by the Customer during the purchase are used only for the smooth execution of the service.
YURGA undertakes not to disclose the Customer’s personal information to third parties, except Store partners who provide delivery or other services related to submitting or fulfilling the Customer’s order.
Any other exceptions to disclosure of the Customer’s personal information to third parties are agreed with the Customer in each case. In all other cases, the Customer’s personal data may be disclosed to third parties only in accordance with the procedure provided by the legislation of the Republic of Lithuania.
5. Order submission
Order submission procedure and conditions:
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After visiting the Store’s website, the Customer chooses the products they like. A shopping cart is formed based on their choice.
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After forming the cart, the Customer must enter the data necessary for delivery: name, surname, delivery address, phone number, and any additional information that may be important for delivery. The Store confirms that this data will be used only for selling and delivering goods, in compliance with personal data protection laws of the Republic of Lithuania.
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The Customer must choose one of the available payment methods in the Store. At the same time, the delivery method and delivery price are selected. The Store uses third-party information systems to perform monetary transactions.
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In the last step, an order is generated. Before confirming, the Customer must make sure that all provided data is correct.
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After familiarizing themselves with the Rules, the Customer confirms the conditions by ticking the statement “I agree with the Rules”.
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By approving the Rules, the Customer agrees that purchase documents (VAT invoices), which also serve as proof of product quality, will be sent to the email address provided by the Customer.
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After the Customer confirms the order, the Store receives the order information. The order is considered submitted from the moment the Store receives confirmation from the chosen payment method that full payment has been made.
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Upon receiving notification of payment, the Store undertakes to fulfill the order and sends an order confirmation to the Customer’s email. Order execution begins.
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The submitted order is stored in the Store’s database according to the requirements of applicable legal acts of the Republic of Lithuania regarding data retention periods.
YURGA reserves the right to cancel the order and its dispatch, informing the Customer using the provided contact details, when:
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a) the order is not paid (the order is canceled after 10 calendar days from submission);
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b) the ordered product is not available at sales points and the production time is not suitable for the buyer (in this case, the amount paid for the product and/or delivery is returned).
6. Delivery of goods
In Lithuania, goods are delivered within 4 working days, unless otherwise stated in the detailed description of the jewelry or product.
When choosing courier delivery, the Customer undertakes to provide the exact delivery address, the recipient’s name and surname, and the correct recipient phone number. The courier will deliver the goods only to the specified address, having previously called the recipient and received confirmation that the goods will be accepted. The courier delivery price in Lithuania is EUR 4.
Goods are delivered abroad by registered mail within 14 calendar days. Delivery price – EUR 10.
If you wish to receive the shipment earlier, please contact YURGA by email [email protected] or by phone +370 650 90704. Express delivery time and price abroad depend on the country or region.
7. Warranties & pricing
For each product in the Store, its properties are described.
All jewelry is sold in original packaging with certificates of YURGA authorship.
YURGA is responsible for the quality of its products and provides a two (2) year / 24 months warranty from the date of purchase, upon preservation and presentation of a document confirming the purchase.
If it is technically possible, at the Customer’s request, YURGA can update or repair a piece of jewelry created by YURGA: enlarge or reduce a ring, shorten or lengthen a necklace, recreate a lost earring, etc. These services are paid. After the warranty period, YURGA jewelry is also repaired for an additional fee.
YURGA is not responsible for the fact that the size, shape, color, or other parameters of products purchased in the Store do not meet the Customer’s expectations due to the image settings of the device (mobile phone or computer) used at the time of purchase.
The Customer agrees and undertakes to pay the price specified in the order. Prices in the Store and in the order are indicated in euros (EUR).
The Store sells goods that meet the conditions stipulated in the order. If the goods delivered do not meet the order requirements, the Customer agrees to immediately notify [email protected] or call +370 650 90704, and YURGA undertakes to take all necessary steps to eliminate defects, if such defects are caused by YURGA or third parties acting on its behalf.
8. Returns
Pursuant to Article 6.362 of the Civil Code of the Republic of Lithuania, if you have purchased a low-quality product in the Store, you can return it within 14 days from the date of purchase, after informing YURGA by email [email protected], indicating the reasons and method of return.
Based on the Government of the Republic of Lithuania resolution of July 22, 2014 No. 738 approving the “Retail Trade Rules”, point 10.1.7.12, pearls, precious stones, precious metals and their articles (except artificial costume jewelry) are non-returnable goods, except in cases where the seller agrees to accept or exchange them.
To exchange or return a product that meets quality requirements but is not to your liking / not suitable, within 14 working days from receiving the product, it must be delivered in the manufacturer’s packaging, with:
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the YURGA authorship certificate belonging to the returned product;
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a gem certificate (if any);
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the Customer’s written request (upon request).
The request must state the reason for the refund and the Customer’s bank account number for the refund.
The Customer can deliver goods to YURGA showrooms located at:
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Trakų st. 16, Vilnius
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Turgaus st. 10, Klaipėda
Or send by registered mail to:
YURGA Jewelry
Mindaugo st. 32-10
03214, Vilnius
Lithuania
Until the returned product reaches YURGA, it remains the property and responsibility of the Customer. When returning the product, the Customer must ensure it is properly packed, will not be damaged during shipping, and will be delivered. Please keep the registered mail tracking number.
After receiving the shipment, money is returned to the Customer within 14 working days to the account specified in the written request.
All costs (postal, customs, etc.) related to sending the returned product are paid by the Customer.
YURGA reserves the right not to accept returned jewelry with signs of mechanical damage if caused by the buyer’s fault, improper care, or wear.
All questions and disagreements regarding returns or exchanges are resolved through negotiations. If negotiations fail, the State Consumer Rights Protection Service is contacted.
The buyer can submit requests or complaints on the electronic consumer dispute resolution platform: http://ec.europa.eu/odr/
