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YURGA Terms & Conditions
By using and shopping on YURGA e-shop, you agree to accept the Terms and Conditions described below. As the terms and conditions may be updated from time to time (for example to reflect changes in technology, our business model, our system’s capabilities or relevant laws and regulatory requirements), we recommend that you check this page regularly to take notice of any changes we may have made in the terms and conditions.
SHIPPING TIMES AND RATES
Depending on the item(s) you purchase on YURGA e-shop different shipping methods are available. At checkout, you will be prompted to choose a shipping method for your order. Shipping costs are based on the shipping method of choice. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
DELIVERY TIMES AND CHARGES
YURGA products ship quickest within the E.U. yet they are also available to be shipped to the U.S.A. and all other countries, however, it is quickest within Lithuania, where most of our boutiques are located.
The shipping timings and prices are as follows:
Lithuania – 4 €
Shipping can take up to five working days.
To all other countries – 10 €
This normally takes around 10 working days.There is a quicker option for 20 €
This normally takes around 4 working days.
AVAILABILITY & OFFER VALIDITY
We endeavor to have all offered items in stock. In the event that ordered items are out of stock, the production time could take up to four weeks, if that item of jewelry is not available in-store at the moment. You will be informed by e-mail, and if the production time isn’t accessible, any payments will, of course, be refunded.
The prices and offers displayed on the YURGA e-shop are valid at the time they occur unless other specific terms are stated on the YURGA e-shop or it is an individually designed product. Pricing errors, spelling errors and other errors or mistakes can occur.
The production process is as follows:
Acceptance of the order à Production of the item à Order preparation à Confirmation of the item’s shipment.
The online store is open 24 hours a day. However, the store can be closed due to maintenance. For your convenience, we endeavor to execute such work in the night time.
In order to shop at www.yurgajewelry.com you must be at least 18 years of age and possess a valid credit card accepted by us. If you have not yet turned 18 years of age, you must also have the legal right to enter into the agreement.
You have the right to inform us of your withdrawal of the purchase, without penalty and without justification, within 30 days as of the day following the delivery of the product.
At the moment we can only fulfill your order if the delivery address is a home or office address in one of the countries listed under “We ship to”. Therefore, our site is only intended to be used by people resident in those listed countries. We do not ship to P.O. boxes.
We may decline an offer or cancel a purchase in any of the following situations, without being liable for any damages or costs. We will notify you by email in advance of any such action, to try and resolve the issue and will return any applicable payments made to us without deduction:
At what point in the ordering process are you bound by your order?
The moment you click “Add to cart” and the receipt is displayed on your screen, you are bound by your offer, however, please see “Shipping and return”.
The receipt you receive is an automated acknowledgment which means we have received your submitted offer. However, the acknowledgment does not mean that we have accepted your offer, and we reserve an explicit right to decline your offer after you have received the automatic acknowledgment.
If we accept your offer, you will receive an e-mail from us confirming that we have accepted your order (order confirmation). Our clients shall be informed about the state of their order, together with an order confirmation notice. In the case of the unavailability of the product, we shall inform you that we do not currently possess such a piece in our stock and how long the production times would take.
The contract between you and us will be effective from the time that the order confirmation is sent. If you made an error when placing your order, we are in the process of assembling our YURGA Service who will be happy to assist you. For the time being, you can contact us via these methods:
Telephone: +370 650 90704
Website / E-shop: https://yurgajewelry.com/
However, please always make sure to review your offer before placing it.
Before submitting, you have the possibility yourself to edit any information you have entered, such as the shipping or billing address or credit card information, or change or delete items in your shopping bag.
Please note that you bear the risk for the products you have ordered when the delivery is completed. If the packaging appears to be damaged, please do not accept the shipment. Without prejudice to your statutory rights and remedies, you have the responsibility of inspecting your products for any faults and, in the event, giving us notice of any complaints. In the case of defective products or in conformity with your order, you will have the choice of returning the defective product and we will refund you the purchase price and all shipping cost when our future YURGA Service has handled your return. For the time being all of the orders are handled at our Head Office. You also have the right to keep the defective product and ask for a reduction in the price.
YURGA e-shop RETURN POLICY
Articles are accepted for return credit or exchange if returned in unworn, saleable condition within 14 days from the purchase date as shown on the packing slip. Full refunds will be processed in the form of the original payment within 14 days of receipt of returned merchandise. It is very important four our client to contact us within that 14 – day period, otherwise the order becomes non – refundable. In the case of an individual piece of jewelry or a unique design, that piece is non – refundable.
No refunds or returns can be made at Yurga jewellery house Stores. Customized and modified pieces are considered final sale and cannot be returned or exchanged.
HOW DOES THE RETURN PROCESS WORK ?
The client shall inform us of the wishes to refund a specific item, then they must fill a specific refund request form, specifying the reason for the refund, and afterward, they must provide a bank account number.
We commit to refund the piece’s full price 14 days from the reacquisition of the returning item. Any shipping costs for the returned item shall be paid by the client themselves.