1. Pursuant to Article 6.362 of the Civil Code of the Republic of Lithuania, if you have purchased a defective item in the Store, you may return it within fourteen days, having previously informed YURGA by e-mail: [email protected]
  2. Based on the 2014 Government of the Republic of Lithuania July 22 by resolution no. 738 of the approved “Retail Trade Rules” point, pearls, precious stones, precious metals and their articles, except artificial costume jewelry, are non-returnable goods, except in cases where the seller agrees to accept or exchange the goods.

  3. In order to exchange or return a product that meets the quality requirements, but is not to your liking/not suitable, it must be delivered in its original packaging with the YURGA author’s work certificate belonging to the returned product and the Customer’s written request within 14 working days from the day of receipt of the product. The request must state the reason for the refund and the Customer’s bank account number for the refund.

  4. The Customer can deliver the goods to YURGA showrooms located on Trakų st. 16, Vilnius, Turgaus st. 10 in Klaipėda or sent by registered mail to the address: YURGA juvelyrikas namai Trakų st. 16, 01132 Vilnius.

  5. Until the moment when the returned product reaches YURGA jewelry house, it is the property and responsibility of the Customer, therefore, when returning the product, the Customer must make sure that he has packed it properly and that it will not be damaged during shipping. Do not forget to save the registered mail number of the shipment.

  6. After receiving the shipment, the money is returned to the Customer within 14 working days to the account specified in the written request.

  7. All costs (postal, customs, etc.) related to sending the returned product are paid by the Customer.

  8. YURGA reserves the right not to accept returned jewelry with signs of mechanical damage if it was caused by the buyer’s fault, improper care or wear.

  9. All questions or disagreements regarding the return or exchange of products shall be resolved by negotiation. If negotiations fail, the State Consumer Rights Protection Service is contacted.