AVAILABILITY & OFFER VALIDITY
We endeavour to have all offered items in stock. In the event that ordered items are out of stock, the production time could take up to four weeks, if that item of jewellery is not available in store at the moment. You will be informed by e-mail, and if the production time aren’t accessible, any payments will of course be refunded.
The prices and offers displayed on the YURGA e-shop are valid at the time they occur, unless other specific terms are stated on the YURGA e-shop or it is an individually designed product. Pricing errors, spelling errors and other errors or mistakes can occur.
The production process is as follows:
Acceptance of the order à Production of the item à Order preparation à Confirmation of the item’s shipment.
The online store is open 24 hours a day. However, the store can be closed due to maintenance. For your convenience, we endeavour to execute such work in the night time.
In order to shop at www.yurgajewelry.com you must be at least 18 years of age and possess a valid credit card accepted by us. If you have not yet turned 18 years of age, you must also have the legal right to enter into the agreement.
You have the right to inform us of your withdrawal of the purchase, without penalty and without justification, within 30 days as of the day following the delivery of the product.
At the moment we can only fulfil your order if the delivery address is a home or office address in one of the countries listed under “We ship to”. Therefore, our site is only intended to be used by people resident in those listed countries. We do not ship to P.O. boxes.
We may decline an offer or cancel a purchase in any of the following situations, without being liable for any damages or costs. We will notify you by email in advance of any such action, to try and resolve the issue and will return any applicable payments made to us without deduction:
- Your payment information is incorrect or not verifiable;
- Your order may have been placed for fraudulent purposes, or in connection with a criminal offence or other unlawful activity;
- There was an unintentional error on the Website; e.g. a payment error etc;
- We have reason to believe you are a minor under the age of 18;
- You are not a resident of one of the countries listed under “We ship to” or we could not deliver to the address provided by you.
- By placing an order on our Website, you are making an offer to us to purchase the products you have selected on these terms and conditions. We may or may not accept your offer at our discretion.
- We can only accept offers that are made through our Website. We cannot accept orders made by e-mail, letters or fax.
At what point in the ordering process are you bound by your order?
The moment you click “Add to cart” and the receipt is displayed on your screen, you are bound by your offer, however, please see “Shipping and return”.
The receipt you receive is an automated acknowledgement that means we have received your submitted offer. However, the acknowledgement does not mean that we have accepted your offer, and we reserve an explicit right to decline your offer after you have received the automatic acknowledgement.
If we accept your offer, you will receive an e-mail from us confirming that we have accepted your order (order confirmation). Our clients shall be informed about the state of their order, together with an order confirmation notice. In the case of unavailability of the product we shall inform you that we do not currently possess such piece in our stock and how long the production times would take.
The contract between you and us will be effective from the time that the order confirmation is sent. If you made an error when placing your order, we are in the process of assembling our YURGA Service who will be happy to assist you. For the time being you can contact us via these methods:
Telephone: +370 650 90704
Website / E-shop: https://yurgajewelry.com/
However, please always make sure to review your offer before placing it.
Before submitting, you have the possibility yourself to edit any information you have entered, such as the shipping or billing address or credit card information, or change or delete items in your shopping bag.