• Consumers (B2C) only. Business (B2B) purchases are not eligible for the 14-day “change-of-mind” return.

• The order number or receipt is required for any return or warranty request.

• You may withdraw from a distance purchase within 14 calendar days from the day you (or your nominee) receive the goods.

• We extend the same 14-day window to non-EU destinations (unless local law requires more).

To keep everyone safe and fair:

• Item must be unworn, unused, unaltered, and free of scratches, dents, bends, perfume or chemicals.

• All original packaging, certificates, appraisals, gifts, chains, and accessories must be returned.

• Our tamper-evident tag/seal (if present) and labels must be intact and attached.

• Pierced-ear jewelry (earrings): for hygiene reasons, sealed earrings can only be returned if the hygiene seal is unopened. If the seal is broken, return is accepted only if the item is defective.

• Non-returnable unless faulty: custom orders (made to your size/specs), resized rings, engraved items, special orders, gift cards, consumables (cleaners), and items marked “final sale”.

If any component is missing or the item shows wear, we may reduce your refund to reflect the diminished value, or return the item back to you.

• If your item arrives damaged or wrong, contact us within 48 hours of delivery with clear photos of the outer box, inner packaging and the item.

• For manufacturing defects that appear later, you are protected by the statutory legal guarantee (minimum 2 years in the EU/EEA/UK) for lack of conformity. We will repair or replace within a reasonable time; if that isn’t possible, you may request a price reduction or refund. Normal wear, accidental damage, misuse, or chemical exposure are not defects.

Email info@yurgajewelry.com with:

• Order number, your name and phone

• Reason for return

• Photos (if damaged/defective)
  We will issue an RMA number and instructions. Returns without an RMA may be refused.

You may also bring online purchases to our Vilnius, Kaunas, or Klaipėda stores for drop-off inspection (refunds are processed centrally to your original payment method).

• Change-of-mind: You may use your own tracked & insured courier; risk remains with you until we sign for the parcel. If you prefer, we can provide a pre-paid label and deduct the cost from your refund (indicative rates):

  • Lithuania: Omniva locker €2.99 / courier €4.99

  • EU: DHL Economy €12.90

  • Non-EU Europe (e.g., UK/CH): DHL Economy €16.90–€17.90

  • Rest of world: at carrier cost (we’ll quote before you decide)

• Faulty/incorrect items: We cover reasonable return shipping. We may send you a pre-paid label or reimburse standard tracked postage.

Customs for international returns: mark clearly “Returned goods – no commercial value”. Duties/taxes paid on import are handled by your local authority and may be non-refundable.

• Once received, we perform quality and authenticity checks (including weight/hallmark verification).

• Refunds are issued to the original payment method within 14 days after we receive and approve the return.

• Original shipping fees are refunded only for defective/incorrect items.

• If a partial return drops the order below a free-shipping threshold, we may deduct the original shipping cost.

• Exchanges: where stock allows, we can exchange; otherwise we refund and you can reorder.

• One-time ring resize (where technically possible): within 30 days we offer a preferential paid resize; free or paid terms may vary by model (eternity bands and certain designs cannot be resized).

We love our customers, but we protect our craft:

• We may refuse returns that show wear, damage, alteration, missing parts, or signs of improper use.

• We may limit service if we detect repeated abusive patterns (wardrobing, swaps, claims inconsistent with inspection).

• All returns are recorded and photographed on arrival.

• Your jewelry bears the appropriate hallmark and our maker’s mark as required.

• Keep away from harsh chemicals, pools, saunas, and remove jewelry before sport or heavy work.

• Post-warranty services (repair, polishing, resizing, replating) are available—please ask for a quote.

YURGA Jewelry, UAB
Mindaugo g. 32-10, LT-03214 Vilnius, Lithuania
Email: info@yurgajewelry.com • Tel.: +370 656 44374
(We may provide a different warehouse return address in your RMA email.)

If we cannot resolve a dispute, you may apply to the State Consumer Rights Protection Authority in Lithuania (VVTAT) or use the EU Online Dispute Resolution (ODR) platform. We always aim to solve issues directly and amicably first.